mCentrex Service

What Is mCentrex Service?

Grameenphone mCenterx Service is a One Central Phone Number Solution that ensures Mobility and Business Efficiency. With Grameenphone mCentrex service, you will receive a virtual phone number. This assigned virtual number will then be used as the central phone number for your business. The system will transfer external calls to a designated employee’s mobile phone using their designated extension number instead of directing calls to the office phone. The users of the mCentrex system can communicate internally (within their company) and externally (with the outside world).

 
Business Benefits
mCentrex service acts as a virtual private automatic branch exchange for your mobile phone and helps to facilitate business, save time, ensure mobility in a cost-effective way. As there is no hardware installation or maintenance cost involved with this service.

  • ONE BUSINESS NUMBER
    Experience one central phone number for your Business across the country. It will increase the convenience of doing business with your customers.
  • ENSURE MOBILITY
    Give full flexibility and Increase marketing opportunities for teams who need to be on the move and/or are not in the office fulltime.
  • COST-EFFECTIVENESS
    No infrastructure or hardware installation cost. Faster and easier service installation process with no maintenance cost all the year round.
  • CUSTOMIZED SOLUTIONS
    Call Hunting, Extension number dialing, Employee to Employee short code dialing, IVR, Enterprise address book and many more options are available to fulfill your business needs.

Grameenphone mCenterx Service has been specifically created to meet the communication needs of modern organizations by transforming the mobile phone into a virtual corporate office that can be used even when you need to carry on your business from outside the office. GP mCentrex service ensures flexibility & mobility with customized features like transfer calls, call hunting, short code dialing, interactive voice menus (IVRs) and call queues.


  • HD Voice Quality
  • Main Menu & welcome message
  • IVR
  • Call Attendant
  • Short Number Dialing
  • Call Hunting
  • Web portal for admin management
  • Extremely easy to Operate
mCentrex has revolutionized the way in which the mobile phone has gone from a straightforward communication tool to a virtual office. It enables the business owner to stay connected with her/his business at all times, wherever s/he happens to be.

This service ensures that business numbers only are handed out to customers and clients, and that no staff member will be expected to provide callers with personal phone numbers. It retains privacy and enables workers to keep their working lives separate from their home lives.
01
TO GET mCentrex, YOU WILL NEED TO:
  • Contact your Account Manager
02
WHAT YOU WILL NEED:
  • Trade License (For Private Organization)
  • Work Order (Both for Government & Private Organizations)
  • 2 Copies of Passport Sized Photographs
  • NID (For Bangladeshi) / Passport (For Foreigners)
03
FOR mCentrex, OUR TOUCHPOINTS WILL WORK WITH YOU TO:
  • Submit the documents
  • Document verification
  • Agreement Signing
  • Activation

What is mCentrex service?

mCentrex service acts as a virtual private automatic branch exchange for your mobile phone and provides you the service like call transfer, call hunting, short code dialing, IVR etc.

Why do I need mCentrex service?

With this solution, you can transform your mobile phone into a virtual corporate office that can be used even when you need to carry on your business from outside the office. This service gives you the flexibility to collect all offices across the country with a central number. It enables the business owner to stay connected with her/his business at all times, wherever s/he happens to be.

How does business/enterprise utilize mCentrex?

You can use this service for:


  • Office Central Number
  • Office Hotline
  • Short number dialing

What are the standard features of mCentrex Service?

FeaturesDescription
IVRInteractive voice response (IVR) system replaces human operator & directs callers to the appropriate extensions
Main menu & Welcome messageCustomized welcome note creation option as per business needs.
Call Hunting Enables distributing phone calls from a single destination number to a group of several phone lines.
Short Number DialingEmployees can communicate internally (within their company) by dialing short code (4/5 digit short no.) denoting each user.
Dial Extension Directly After connection to the mCentrex number, External/internal user can directly dial to the extension number.
Dial Extension via AttendantAfter connection to the mCentrex number, External/internal user can connect with the help of the call attendant.
Call QueuesSystem will keep the callers in waiting and maintain a queue if all the receiver in a hunting group is busy.
Web Portal Free web tool will be provided for admin management & call attendant.
Enterprise Address bookClient can create their own address book as per their requirements along with short code.

 

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