Emergency Balance!

Terms & Conditions

• All GP prepaid customers can enjoy dynamic emergency balance from minimum 13 Tk to maximum 200 Tk and it is completely service charge free.
• If the customer's main account balance is less than 30 Tk, he/she can avail Emergency Balance, Emergency Minute Loan and if the account balance is less than 5 Tk, he/she can avail Emergency Internet.
• To avail Emergency Balance, customers need to dial *121*1*3# or *9# (Free of service Charge)
• Customers can use this Emergency Balance amount for any voice calls and for any SMS (including SMS to ports)
• No Incoming SMS, Monthly Subscription fee and data usage will be charged from the Emergency Balance
• Purchased minutes, free/bonus minutes, bonus amount and main account balance will be used first.
• Dynamic Emergency amount will get refreshed monthly based on customer usage behavior.
• Emergency Balance is not applicable for any type of roaming usage
• Used Emergency Balance will be deducted from next recharge (the amount equal or more to the used Emergency Balance) by the customer. In case of partial recharge (lower than the usage of Emergency Balance), the remaining amount will be deducted from next recharge.
• The emergency balance amount can be used at any time. 
• Customer can only avail further emergency balance after paying the full due amount
• Customers can avail Emergency Balance and Emergency Internet together, but if they have used emergency balance earlier, they can take Emergency Minute Loan only after paying the full due amount.
• No additional subscription or service fee is required for purchasing voice or data packs with emergency balance. For local calls with emergency balance, consumer customers will be charged as per their respective package tariff (e.g., Nishchinto, djuice, Bondhu, or Smile). For ISD calls, the applicable ISD rates will be charged.
• To check Emergency Balance amount, dial *121*1*2#
• To know Emergency Balance eligible amount, dial *121*1*5#
• If main account validity (recharge validity) got expired, then Emergency Balance service will be temporarily unusable.
• All other tariff, services and Pulse will remain unchanged
• VAT, Supplementary Duty (SD), surcharge (SC) on base tariff is applicable.
• This offer is not applicable for Skitto users