iPhone 16

•      Up to 25K Cash discount
•      Free 12 months’ Device insurance up to 10.9K
•      Free 20-Watt Apple Adaptor

Unlock the full potential of Apple Intelligence like never before! The iPhone 16 offers the personal intelligence system that helps you write, express yourself, and get things done effortlessly. Get ready to enjoy advanced features and effortless connectivity with our Number 1 Network.

One time Purchase: NO EMI

Cash Bank & EMI

Campaign Offers:

Further details on EMI for different banks are given below:

SCB Offer:

         Below 12 Months tenor, we won t offer any cash back offer.

         Minimum transaction would to be BDT 100,000.00

         Cashback offer will be applicable for the period of 30th October 2024 to 30th November 2024

         Cashback will be applicable all credit cards except Titanium Credit card (512815)

         Cashback will be applicable for transactions enrolled for 0% InstaBuys only

         Requesting to make sure especial seal or mail confirmation for iPhone 16 series.

Prime Bank Offer:

Offer up to BDT 18,000 in cashback to customers as follows:

Conditions:

         The cashback offer is applicable for 12-month and above EMI plans.

         Prime Bank's logo and the specified offers will be prominently displayed in the main Key Visual (KV) as per Apple's guidelines

Brac Bank Offer:

iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max models purchased through 0% EMI up to 36 Months.

City Bank Offer:

Cashback Slab: EMI up to 24 months

Conditions:

           Offer duration will be available for 1 month from starting date 17th Oct. Bank reserve the right to change the modality or discontinue the campaign anytime with short notice.

           Minimum FlexiBuy tenor must be 12 months and Minimum Transaction Amount has to be BDT 150,000 to get the offer.

           A Cardmember can avail the offer maximum two times during the campaign.

           Cashback will be disbursed to Card account after campaign period

           Separate Flexibuy form need to be maintained to submit to us.

EBL Offer:

Cashback details: Cashback amount will be borne by Eastern Bank PLC.

Note:

1.         Cashback offer is applicable only for EBL ZIP transaction

2.         Cardholders will get cashback after the campaign ends

Dhaka Bank Offer:

Device Insurance:

What is Device Insurance product from Altruist Secure?

Altruist Secure is a Mobile App based Device Insurance subscription that permits you to activate Insurance benefits for your valued iOS & Android supported smartphones. Your gadget is ensured and fully protected against any unexpected incident like - damage, theft and lost. You can download the App named Altruist Secure BD from both Android Play store/iOS App store.

What will be the Insurance Coverage period and subscription fee payment frequency?

It is an annual [12 months from activation date] subscription and coverage product where customer will be under 12 months Insurance Coverage

Which device is eligible for Altruist Secure Insurance Coverage?

  All iPhone 16 models purchased from GP Experience Centers are eligible for this offer

  Following documents are mandatory

o   Invoice

o   Customer NID Copy

o   Handset Image Showing IMEI (by dialing *#06#)

Is this Insurance product only for GP subscriber?
Yes, a customer who will be using a GP SIM at the time of subscription only can enjoy the service. At the time of subscription in App, a customer must enter that GP Mobile number.

What all packs are available under Altruist Secure Subscription?

There are 3 types of Insurance policies

1. Damage coverage policy
2. Theft/Lost coverage policy
3. Full Coverage policy (damage + theft/lost).

What is basically the Insurance Coverage in three different policies?

• Damage coverage: Any damage caused to a mobile phone hardware (each component including its screen) by any sort of accident e.g., fire/liquid/drop.
  
   

o   Option1: Altruist assigned logistic partner will pick the insured phone from customer s doorstep and return the phone to customer doorstep as well after repairing by 7 working days [standard turnaround time] from the pick-up under 100% own arrangement and cost.

o   Logistic partner will pick up the phone by 2 working days [standard timeline] in metropolitan cities and by 3 working days [standard timeline] in district level from completing the document. Standard turnaround time is 7 working days if the insured device is under out of manufacturer warranty because it will be repaired by Altruist s repair partner- Quickfix using grade 1 copy parts.

o   Standard turnaround time of 7 days is not applicable when the insured Device is under warranty because that will be repaired from device vendor s authorized service center only by using original parts. In this case, device vendor s authorized service center provided timeline will be considered as turnaround time and communicated to the customer. If customer is not paying CCTC (Customer contribution to claim) amount within 48 hours after placing a request, standard turnaround time will not be applicable.

o   Option 2 (In case of inability to meet 1st option, Altruist can opt 2nd option): Altruist will pay back to locally repaired cost to customers upon her/his consent and Altruist will pay any claim amount up to depreciated device value. In this case, Altruist will pay within 7 working days from the date of document and bill submission.

o   Option 3 (In case of inability to meet above 2 options, Altruist can opt 3rd option): Altruist will pay back the full depreciated device value to customers. In that case, customer has to deposit the device to Altruist forever and Altruist will pay to customer within 7 working days from the date of sending the device to Altruist and altruist will keep the device forever.

• Theft/lost coverage: Any valid lost case supported by General Diary [GD] and lost SIM replacement copy from GP service point and theft case supported by First Information Report [FIR] at local police station and lost SIM replacement certificate copy from GP service point.
  Coverage detail: Insurer will pay back the depreciated sum insured value to customers by 10 working days from the date of submission all documents.
• Full coverage: Eligible for damage coverage and theft/lost coverage.
  Coverage detail: mentioned against both 1 & 2.

What would be the depreciated Sum Insured Value [Maximum Insurance Coverage Value] at the time of claim?

What would be the geographic coverage of claim incident?

This Policy covers devices bought from Bangladesh only and used or claim incident take place anywhere in the world.

How can you activate Altruist Secure?You can download the App named Altruist Secure BD from both Android Play store/iOS App store.

What all details customer needs to fill on the activation form in Mobile App?
The mandatory information will be required as follows-
A. Mobile number [MSISDN]
B. First name & Last name
C. Email ID
D. National ID
E. Father Name
F. Need to upload copy of valid Device Purchase Invoice issued by seller.

How to raise a claim?
You can raise a claim via online portal/email/Call:

1. Service request through the online portal - Visit our website http://bd.altruistsecure.com and log in using your registered mobile number.
2. Service request by email- Send an email to http://Bangladesh.cc@altruistsecure.com
3. Using Customer Care Number 09612449966

What is the time limit to raise a claim?
A customer must claim within (7) days from the incident for any coverage and need to submit all the required documents to support the claim by fifteen (15) days from the incident to Insurer.

What information you need to fill while raising a claim?

1. Mobile Number and National ID number.
2. Date of the incident.
3. Type of Claim (Damage/theft/lost)
4. Damage device pictures (front and back)
5. In case of theft customer must submit FIR copy from local police station
6. In case of loss customer must submit the GD copy from local police station.
7. SIM replacement copy which has been lost with the theft or lost device.

How you will get updates?
You will get updates via email and SMS or our executive will call you if required.

How many claims can be raised?
No limit on claim count in 1 year subject to consolidated value of repairs up to the depreciated Sum Insured value at the time of claim.

What are the documents required to raise claim?
To ensure that you have a smooth service request process, please prepare the following information after submitting a claim. Please contact us at Bangladesh.cc@altruistsecure.com or call the hotline, if you require assistance. Below are the documents

1. Address for pick up or drop the device.

2. Copy of National ID.

3. Damage device pictures (front & back)

4. In case of theft, submit the FIR copy + lost SIM replacement copy issued by GP stores.

5. In case of loss submit the GD copy respectively + lost SIM replacement copy issued by GP stores.

How do I need to share documents after submitting a claim?

Customer must submit certain documents to avail the service. These can be uploaded via:

1. App - Altruist Secure BD
2. Visit us at bd.altruistsecure.com, login with your registered number and upload the documents.
3. Mail us at bangladesh.cc@altruistsecure.com

What if I need any assistance in filling the forms?
You can connect on call with Altruist call center executive anytime between 9 AM to 6 PM (except Friday). Please call to 09612449966

Is there any payment required from customer for claim settlement?

       Before any claim can be settled, customer must pay the CCTC (10% of the claim amount) or 1000 taka whichever is lower.

       Also, at the time of 1st Claim, customer must pay the full annual subscription fee [payment of rest of the month s fee if a customer is enjoying monthly subscription fee payment facility] in advance.

(For example, if a customer wants to place/submit his 1st Insurance claim due to any accident/s on 4th month from subscription, he needs to pay rest 8 months subscription fee in advance to clear the annual payment. As a result, that customer does not need to pay any subscription fee for rest of the coverage tenure. That means, if that customer needs to place/submit his 2nd Insurance coverage claim due to another accident/s on 6th month from subscription, he will not pay any subscription fee other than only CCTC part).

When can first claim be raised?

No claim will be accepted during first 15 days after activation. Customer will be entitled for a claim from 31st day onwards. The initial 15 days of the active Service is considered as Cooling Period . Within the Cooling Period the purchaser cannot return the policy for whatever reasons.

What should I do to prepare my smartphone for repair?

Before you hand over your damaged smartphone to our courier for repairs, please ensure to:

1. Backup your files
2. Remove your SIM & other memory card
3. Unlink your phone from your e-mail, messengers, social media accounts, or anything else the phone may be connected to
4. Remove security locks
5. Place your smartphone in a logistic partner provided- bubble-wrap or other suitable packaging material and pack it in a sturdy box which offers great protection during transit.
6. Label the box clearly with your name and the information shared by Altruist secure via SMS (i.e. AWB number and Altruist address)

What do you mean by CCTC?

CCTC (Customer contribution to claim) is 10% of the claim value/repair value or 1000 taka whichever is lower. Customer must deposit the amount immediately post in principle approval directly to Altruist a/c via Bkash.

How to pay CCTC of the device claim?

Customer will pay the CCTC amount via Bkash or Altruist will share a payment link via SMS or email to make the payment.

How do I get updates about my service request status?

To check the status of your service request, you can login to our website bd.altruistsecure.com or mail us at Bangladesh.cc@altruistsecure.com. Or call the hotline.

Who is responsible for any types of product and service-related issues?

Altruist will take full responsibility and will manage entire value chain and customer journey.

What is the role of GP in this Device Insurance Product?

GP is the exclusive Telco partner who will promote this product through channel and communicate in ATL & BTL as per GTM.

GP Roaming:

Customers need to have a Postpaid Number to avail this benefit. After purchasing iPhone from GP Experience center, customer needs to activate standard roaming by giving 1 USD advance payment and Auto debit consent. Once confirmed, standard Roaming will be activated with in 72 hours.

Terms & Conditions

•        Customers need to visit GP Experience Centers (Grameenphone Experience GP House, Grameenphone Experience Gulshan, Grameenphone Experience GEC, Chattogram).

•        Customer will receive all the benefits in his/her existing, migrated & New GP number

•        GP Signature Star Status Validity for 3 Months

•        For Current Signature Customers, Signature Status validity will be increased for next 3 months on successful tagging

•        After inserting the GP SIM into this iPhone on first time tagging, the GP Star Signature status will be applicable within 72 hours. Customers need to restart the device after inserting the SIM/eSIM

•        Signature Tier Benefits as mentioned in the below links

•        How to be a STAR?

•        In case of inactive SIM Cards or new SIM, please activate the number and then insert the activated number in the newly purchased handset for valid tagging for multiple tagging by same user, first valid tagging will be considered, and campaign benefit will be applicable

•        For Bank EMI cashback offer Bank s terms and conditions are applicable

•        All disputes shall be subject to exclusive jurisdiction of courts located at Bangladesh

•        GP reserves the right to change, amend and/or withdraw the pre-book offer or change any of these terms & conditions anytime without prior notice

•        To get the after self-service of the campaign device, customer must go respective device s service center

•        The offer is only applicable for Device Vendor/Authorized Distributer verified phones. If any dispute arises regarding the handset authenticity, Device Vendor/Authorized Distributer will be liable entity

•        All the iPhone 16 models in this campaign are sold from Salextra Ltd.

•        For more details customers can visit; https://www.grameenphone.com/personal/plans-offers/offers/iphone-16